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DerbyChildren's Social Care Procedures Manual

Using this Manual

August 2017

Welcome to the latest edition of the Derby Children's Social Care Procedures Manual.

If are new to this manual, please take the time to read this 'Quick Guide' which contains information on how the manual works.

Contents

  1. Structure of the Manual
  2. Amendments
  3. Planned Updates
  4. How to find a Chapter
  5. Local Resources
  6. Glossary and National Contacts
  7. Regulatory Compliance
  8. Register for Updates
  9. Copyright
  10. Accessibility
  11. Printing and Retaining Copies
  12. Browser Recommendations
  13. Mobile/Tablet Compatibility

 

1. Structure of the Manual

In this manual, all Children's Social Care Policies, Values and Principles are located in Chapter 1.1, with which users are required to familiarise themselves before proceeding to the main body of the Manual.

2. Amendments

If you wish to make comments about this manual, or suggestions about individual chapters, please contact the person leading for Derby on procedures for Children's Social Care:

Jasmine Nembhard-Francis, Head of Service, Quality Assurance.

If a chapter has been significantly amended or is new, it is marked as such in the Contents List and at the top of the relevant chapter.

Click here to view details of updates made to this manual.

3. Planned Updates

Every effort has been made to ensure all the procedures in this Manual are up to date, legislatively and operationally. The next update of the Manual will be published during February 2018. You, the reader and user of this manual may have comments and contributions to the manual and it is important that you feel able to contribute to the process.

If you would like to use material from one of our other customers please ask Jasmine to contact us. We will request permission for you to use their information.

Jasmine Nembhard-Francis, Head of Service, Quality Assurance.

Any submissions to Jasmine should be made two months prior to the publication date of the updated manual, to allow sufficient time for our editing and formatting processes.

4. How to find a CHAPTER

Procedures and guidance are located in individual 'Chapters' which are available from the Contents List - on the menu bar.

4.1 Using the Contents List

Chapters are categorised or grouped together as follows:

PARTS: The manual contains procedures categorised under a number of Service Sectors, like 'Looked After Children'.

SECTIONS: Within each Service Sector e.g. 'Looked After Services', you will find a Section (group of procedures) like 'Adoption and Permanence'.

CHAPTERS: Under each Section, you'll find individual Chapters/Procedures e.g. 'Adoption Case Records'.

4.2 You can search for a Chapter

If you aren't sure which service or section to look in, try 'Search' which will help you identify specific Chapters and sub headings within Chapters.

5. Local Resources

This manual contains a local resource section which can be accessed via the button bar on the left of your screen. This library is populated and maintained locally. If there is a resource that you think should be added talk in the first instance to your manager.

6. Glossary and National Contacts

The manual is accessed by readers who may find terms that they are not familiar with. Therefore, a glossary of definitions is available under the resource tab.

There is also a National Contacts resource populated with details of key national agencies and organisations likely to be relevant to procedures user.

7. Regulatory Compliance

Every effort has been taken to ensure regulatory compliance. If you discover any errors or omissions, please alert your manager.

8. Register for Updates

We recommend that you register with us to automatically receive notification when this manual is updated, and to receive a monthly newsletter containing articles which may be of interest. Click on the 'Register for Updates' button on the home screen, to complete and send your details to us.

You can also register with us to receive information about our briefings.

The content of this website can be accessed, printed and downloaded in an unaltered form, on a temporary basis, for personal study or reference purposes. However any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in whole or in part in any manner or in or on any media to any person without the prior written consent of Tri.x and Derby Council.

10. Accessibility

This website aims to achieve Double-A conformance to the Web Content Accessibility Guidelines in accordance with government guidelines. In order to change font size or manual colour use the highlighted 'Accessibility' button at the top right hand corner of any page.

11. Printing and Retaining Copies

The Manual is intended to be viewed on line to ensure only the most up-to-date version of procedures are being used. It will be updated regularly so, in the unlikely event there is a requirement for hard copies they should be destroyed after 72 hours.

12. Browser Recommendations

It is recommended that this manual is viewed with the latest browsers, with Java Script and cookies enabled for maximum compatibility and functionality.

Recommended browsers are:

13. Mobile/Tablet Compatibility

This manual has been tested on a variety of mobile devices to ensure that it displays correctly. However, if you find that you still cannot use the site select the 'mobile' option at the bottom of the screen. If you are using an older mobile device it is possible that the manual will not display correctly.

If you would like the text to be larger, resize the text under the accessibility options, alternatively if you would also like the buttons and the rest of the layout to be enlarged you can use the zoom function within your browser.

The majority of devices have the functionality to allow a shortcut to be downloaded to the homescreen by loading the site using the 'url' and using the upload function and tapping 'Add to Home Screen'. The functionality may vary between devices, please refer to the manufacturer's instructions.